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Terms and Conditions

Terms of Website Use



What's in these terms?

These terms tell you the rules for using this website (our site), operated by Isambard Innovation Limited (we or us or Isambard).


By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference.


These terms of use refer to the following additional terms, which also apply to your use of our site:

Our cookie policy below which sets out information about the cookies on our site.

Our privacy policy set out below sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Our acceptable use policy set out below, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.



We amend these terms from time to time. It is your responsibility to ensure you review these terms regularly to familiarise yourself with any changes. Your use of our site following any such changes will constitute your acceptance of the revised terms. These terms were most recently updated on 19 January 2023.


We may update and change our site from time to time, for example to reflect changes to our services, our users’ needs or our strategic priorities.


Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site at our sole and absolute discretion. We may do this without notice to you. We reserve the right to suspend, restrict or terminate your access to all or any part of our site at any time at our sole and absolute discretion. We may also permanently ban or temporarily suspend you from using our site if you do not comply with these terms or any other applicable terms, at our sole and absolute discretion.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.


Isambard Innovation Limited is the owner or the licensee of all intellectual property rights in our site, and (unless otherwise stated) in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. The status of Isambard Innovation Limited (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.You may not assign, sub-license or otherwise transfer any or your rights or obligations set out in these terms to any other person.


The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. Consequently, we do not accept any responsibility or liability for any actions or omissions that you may take in reliance on such content. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.


Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.


Whether you are a consumer or a business user: We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user: We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or

  • use of or reliance on any content displayed on our site.

In particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;

  • business interruption;

  • loss of anticipated savings;

  • loss of business opportunity, goodwill or reputation; or

  • any indirect or consequential loss or damage.

If you are a consumer user: Nothing in these terms will restrict your statutory rights as a consumer (including your rights to receive a reasonable standard of service, more details about which can be obtained from your local Trading Standards Office or Citizen’s Advice Bureau). Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


Whether you are a consumer or a business user: We are not responsible for viruses and you must not introduce them. We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.



You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with the content standards set out in our acceptable use policy below. If you wish to link to or make any use of content on our site other than that set out above, please email us at


These terms do not create any rights that are enforceable by any person who is not a party to these terms.


If we decide not to exercise or enforce a right that we have against you (e.g. as a result of you breaching these terms), this does not prevent us from doing so at a later date.


If any provision of these terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable then that invalid or unenforceable part will be deemed deleted from these terms, such invalidity or unenforceability will not affect the other provisions of these terms and they will remain in full force and effect.


If you are a consumer: please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.


If you are a business: these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Cookie Policy

What are cookies?

Cookies are small files of letters or numbers. These files are stored in the memory of your computer (or relevant device) or are placed on the hard drive of your device. Those stored on your device are generally known as session cookies. Those stored on your hard drive are generally known as persistent cookies. Cookies are created when you visit a website or other services that uses cookies. They are usually used to improve a user’s browsing experience and provide information about a browser’s experience / interests. This information can then be used to make content more relevant and useful to the user.

You can find out more about cookies, including how to disable / enable and delete them, at the following website

How do we use cookies?

We only use one type of cookie on our website:

  • Google Analytics cookies – these provide us with analytical information about the use of our services

We use these cookies to help provide and review our services, for example to:​

  • recognise and count the number of visitors to our site; and

  • see how you and other users move around our site.

When do we issue Cookies?

Unless you have adjusted your browser settings to limit the use of cookies, our systems will issue cookies as soon as you visit our website.

You can block the cookies that we use by activating the settings on your browser that allow you to refuse the setting of all or some cookies. However, if you block all cookies (including essential cookies) you may not be able to access parts of our services, or you may experience reduced functionality when accessing certain services.

When do cookies expire?

Most cookies will expire at the end of your current session on our website, but some have an extended lifespan.

How can I turn off cookies?

You can block most cookies by activating the setting in your browser that allows you to refuse the setting of all or some cookies.

Privacy Policy


Your information is very important to us and we look after your information carefully in line with the latest data protection and privacy laws.

Below, we have set out more detail on those laws and on what information we collect about you and how we use that information.

Please do read this policy and our Cookie Policy above so you know what we are doing with your information. We may update this privacy policy and our cookie policy from time to time and will post any changes on our website so it’s a good idea to come back and read through them again, from time to time. This privacy policy was last updated on 19 January 2023.

The rights of individuals are protected by the Data Protection Act 2018 (the “DPA”) and the General Data Protection Regulation (Regulation EU) 2016/679) (the “GDPR”). These impose restrictions and controls over the way that we collect and use personal data.


“Personal data” is information relating to a living individual where the individual can be identified from the data, or the individual can be identified from that data combined with other information held by us (or likely to come into our possession).

This might include a name, address, telephone number, email address or photograph. It could also include identifiers such as an identification number.


“special categories of personal data” is data which includes more sensitive/personal information about an individual. This might include information relating to an individual’s racial or ethnic origin, physical or mental health, religion, or criminal offences.


Our services include (without limitation) consultancy which may include audio visual content, text, photographs, and advice in any other media which we may offer in general or at/via our website (the “Services”). This policy covers all of the Services and any reference to “you” or “your”, means you as user of our Services. This policy applies to the collection and use of your information by us and parties that we authorise (such as our suppliers and sub-contractors).


What information we collect about you depends which of our Services you are using. The information that we may collect includes:

  • your name, address, postcode, email address;

  • information about your use of our Services including details of the content you viewed on our website, how long you stayed and on which pages, and your navigation around the website;

The DPA and the GDPR give you the right to access information held about you. Your right of access can be exercised in accordance with those acts. Any access request is free of charge.


We (or our authorised third parties) may collect information about you:​

  • when you contact us with an enquiry or other feedback;

  • in monitoring your use of the Services including (without limitation) communications sent by you via the Services;

  • when we are checking compliance with the Terms of Use and/or otherwise as required by law;

  • through the use of “cookies” and/or other devices. For full details, see our cookie policy above and the section entitled “Cookies and similar devices” below;

  • when you disclose your personal information to us or otherwise through the Services at any other point;

  • from third party suppliers who have confirmed to us that they are authorised to pass your information to us in accordance with your legal rights.

We may also combine information that you provide on one Service with information collected from other Services and/or with information that is publicly available or that we receive from other reputable sources. All information will be stored and used in accordance with this privacy policy.


Your information may be used by us and our authorised third parties to:

  • assist in and administer the provision of Services to you;

  • monitor, develop and improve the Services and/or your experience;

  • process and deal with any complaints or enquiries made by or about you;

  • investigate any suspected breach of the Website Terms of Use or the breach of other terms and conditions otherwise relating to you;

  • contact you with further information about our Services (if you have requested to receive this).


We will only process your personal information where we have legal grounds to do so. Generally, we will only process it on the following grounds:

  • you have given consent for the processing. When we rely on consent to process your personal information, you will always have the right to withdraw this consent either by clicking the ‘unsubscribe’ button if there is one or by emailing us on;

  • the processing is necessary for the purposes of the legitimate interests pursued by us or a third party.


We will only send you information about our Services if you indicate that you wish to receive such messages (e.g. by “opting-in” by ticking a tick box). Where we have your consent or are otherwise permitted to do so, we may send you information by email, telephone (including SMS and MMS), mail or other methods of communication. To stop receiving marketing communications from us, you can use the ‘unsubscribe’, ‘stop’ or similar facility contained in any such communication or you can email us at stating that you do not wish to receive further communications from us. We do not pass or sell your personal information to third parties for any other purpose than as set out in this privacy policy. Unless you have given us your consent to pass your details to a third party, any marketing referred to in this section is conducted by us on our own behalf or on behalf of third parties to whom we have not given any access to your data.


Unless you request that we delete your information:​

  • for the purposes of monitoring activity on this website, 24 months from the date the record is made;

  • If you have consented to us sending you direct marketing communications and/or requested we contact you, we will retain your information for a period of 36 months in order to fulfil your request for Services and/or information related to Services.


We may pass information about you to other parties as follows:

  • to third parties authorised by us and acting on our behalf such as our employees, contractors, suppliers and/or agents including without limitation our customer care teams to administer the Services provided to you by us now or in the future;

  • where we have your consent to do so, for marketing communications (see section on “Marketing Messages” above);

  • as part of general, statistical information about the Services’ user base, traffic volumes and related matters. These details will not include information personally identifying you; and

  • to the police, regulatory bodies or legal advisers in connection with any alleged criminal offence, unlawful activity or suspected breach of the Website Terms of Use and or the breach of other terms and conditions or otherwise where required by law or where we suspect harm or potential harm to others. We will co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of or any other information about anyone breaching any relevant terms and conditions or otherwise for the prevention or detection of crime or the apprehension or prosecution of offenders. We shall not be obliged to give you any further notice of this.

Please note this policy does not cover companies, services or applications that we do not own or control, or people that we do not employ or manage, including (without limitation) third party websites or applications/widgets (e.g. from “social media” platforms such as Facebook or Twitter) which we link to or offer via our Services.


In addition, in common with many other online services, we and our authorised third parties may use “cookies” and/or other tools to store and sometimes track information about you. For more details about what cookies are, the cookies that we use and how to disable them, please see our Cookie Policy above.


We endeavour to take all reasonable steps to protect your personal information. We are careful to choose storage facilities that we have had assessed and we are confident are suitably secure to store your information.

Please always think carefully before disclosing information to other users or otherwise making your information publicly available. It is important that you are aware that any information you disclose to another user may then be disclosed by that user. We have no responsibility or control over the contents of communications made between users of our Services.


Any personal information you supply will be treated in accordance with the DPA or GDPR, as applicable. We are committed to delivering the rights that individuals are entitled to under data protection laws in the UK. These are:

  • the right to request a copy of the personal information we hold about you. To do this, please contact us at making clear that you are requesting a copy of your personal data and including full details of what you require. You may also be required to submit a proof of your identity;

  • the right to object to your personal information being used for direct marketing. We will give you the ability to object to this, and where required we will ensure we obtain your consent before undertaking marketing;

  • the right to object to your personal data being processed where the legal basis for the processing is our own legitimate interests as a business (see the ‘legal basis for processing’ section above). We will comply with such a request unless there is a lawful reason for not doing so, such as, when we need to continue to process your data to defend a legal claim;

  • the right to rectification. You may request that we rectify any inaccurate and/or complete any incomplete personal data;

  • the right to withdraw consent. You may, as permitted by applicable law, withdraw your consent to the processing of your personal data at any time. Such withdrawal will not affect the lawfulness of processing based on your previous consent. Please note that if you withdraw your consent, you may not be able to benefit from certain service features for which the processing of your personal data is essential;

  • the right of erasure. You may request that we erase your personal data and we will comply, unless there is a lawful reason for not doing so. For example, there may be an overriding legitimate ground for keeping your personal data, such as, a legal obligation that we have to comply with, or if retention is necessary for us to comply with our legal obligations;

  • the right to data portability. In certain circumstances, you may request that we provide your personal data to you in a structured, commonly used and machine readable format and have it transferred to another provider of the same or similar services to us. Where this right is applicable, we will comply with such transfer as far as it is technically feasible; and

  • the right to lodge a complaint with the supervisory authority. We suggest that you contact us about any questions or if you have a complaint in relation to how we process your personal data. However, you do have the right to contact the relevant supervisory authority directly. To contact the Information Commissioner’s Office in the United Kingdom, please visit the ICO website for instructions.


Isambard Innovation Limited, a company incorporated in England and Wales, registered number 11861318 and with its registered office at James House,70 Chipstead Park, Sevenoaks, United Kingdom, TN13 2SH

Acceptable Use Policy


This acceptable use policy sets out the terms between you and us under which you may access our website (our site). This acceptable use policy applies to all users of, and visitors to, our site which is operated by Isambard Innovation Limited.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our Terms of Website Use above .


You may use our site only for lawful purposes. You may not use our site:

  • in any way that breaches any applicable local, national or international law or regulation;

  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

  • for the purpose of harming or attempting to harm minors in any way;

  • to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards;

  • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or

  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our Terms of Website Use above; and

  • not to access without authority, interfere with, damage or disrupt:

    • any part of our site;

    • any equipment or network on which our site is stored;

    • any software used in the provision of our site; or

    • any equipment or network or software owned or used by any third party.


We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the Website Terms of Use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your right to use our site;

  • immediate, temporary or permanent removal of any posting or material uploaded by you to our site;

  • issue of a warning to you;

  • legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;

  • further legal action against you; and/or

  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.


We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

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